Help centre

Frequently asked questions

Everything worth knowing before you upload your first avatar.

AI Tools

01 What are the AI tools?
Guisera is two products on one account. Besides the live avatar camera, there is a full set of AI creative tools that run in your browser: swap or restyle a face, remove and replace backgrounds, upscale and restore photos, generate images, logos, stickers and anime art from a prompt, turn a still picture into video, and make a photo speak. Nothing to install — open any of them from the AI Tools page.
02 Do I need the desktop app to use the AI tools?
No. The tools run entirely in your browser on any computer — the desktop app is only for going live with an avatar in OBS, Zoom, Teams and the like. Either way it is the same account and the same credit balance.
03 How much do the AI tools cost?
Each tool has its own price in credits, shown on its card and its page before you run anything. Runs start from 5 credits, most cost around 10, and video generation costs more. You are charged per result, not per attempt.
04 What happens if a tool run fails?
Nothing is taken from your balance. You are charged only for a result you can download — a run that fails or is rejected costs no credits, the same rule that keeps dead time off a live session's bill.
05 Can I try the AI tools before buying credits?
Yes. Every new account starts with 50 free credits, and they can be spent on the creative tools — so you can see real results before you pay for anything.
06 Who owns the images I make with the tools?
You do. The rule that covers avatars covers every tool: upload only images you own or have permission to use — you confirm this on every upload — and whatever you generate with them is yours to download and use.

Credits

01 How do credits work?
Credits are the one balance across everything: live processing is billed per minute while you are live, and each AI tool run costs a fixed number of credits shown before you run it. Buy a pack whenever you like — credits never expire on a clock.
02 Is there a free trial?
Yes. Every new account starts with free credits so you can try it before buying.
03 Do credits expire?
No. Credits you buy stay on your account until you spend them.
04 What does a minute cost?
Billing is per session and stops the moment you stop the session. The current rate per minute is shown on the pricing cards above — it is read from the connected provider, so it is always the rate you are charged.
05 What happens when my balance reaches zero?
The running session stops cleanly and tells you why. Your balance can never go negative.

General

01 What is Guisera?
Guisera is two products on one account: a live avatar camera that animates a reference image with your webcam and streams the result into OBS, and a set of AI creative tools that run in your browser — face swapping, background removal, photo restoration and upscaling, image, logo and sticker generation, and more.
02 Do I need a powerful computer?
A modern laptop with a webcam is enough. The heavy AI work runs on the provider you connect, not on your machine.
03 Whose face can I use?
Your own, or someone who has given you explicit permission. You confirm this on every upload, and we mean it.

Providers

01 Which face-swap engine does Guisera use?
You choose. Guisera connects to a commercial provider you configure; you can test image quality for free before committing to live streaming.
Still stuck

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If the answer is not here, send the question over. Signed-in customers can open a support ticket from their dashboard and we pick it up there.