Help centre

Frequently asked questions

Everything worth knowing before you upload your first avatar.

Credits

01 How do credits work?
Live processing is billed per minute in credits. Buy a pack whenever you like — credits never expire on a clock.
02 Is there a free trial?
Yes. Every new account starts with free credits so you can try it before buying.
03 Do credits expire?
No. Credits you buy stay on your account until you spend them.
04 What does a minute cost?
Billing is per session and stops the moment you stop the session. The current rate per minute is shown on the pricing cards above — it is read from the connected provider, so it is always the rate you are charged.
05 What happens when my balance reaches zero?
The running session stops cleanly and tells you why. Your balance can never go negative.

General

01 What is Guisera?
Guisera animates a reference image with your webcam and streams the result into OBS, so you can appear as a chosen face on live video.
02 Do I need a powerful computer?
A modern laptop with a webcam is enough. The heavy AI work runs on the provider you connect, not on your machine.
03 Whose face can I use?
Your own, or someone who has given you explicit permission. You confirm this on every upload, and we mean it.

Providers

01 Which face-swap engine does Guisera use?
You choose. Guisera connects to a commercial provider you configure; you can test image quality for free before committing to live streaming.
Still stuck

We would rather you asked

If the answer is not here, send the question over. Signed-in customers can open a support ticket from their dashboard and we pick it up there.